Introduction
The Field Service Management app is installed in the ticket sidebar and allows jobs to be created that can be assigned and scheduled with teams and technicians. The job details can be shared in ticket comments and side conversation emails (if enabled on your account). Custom fields can be updated with the key job information. The custom fields will allow you to use Zendesk Explore to build reports showing job lists by customer, team, technician, status, job type, location and date.
Please note that you do need access to Zendesk Custom Objects (also known as the Sunshine Platform) as this is where all the data is stored and this application will not work without it. All Zendesk Suite plans have access to Custom Objects.